Cancellations and Returns

Cancellations

All cancellations are to be made known to us at least 24 hours before the scheduled delivery.
Adminstrative fee of $5.00 will be charged for any cancellations made by consumer.
Please contact our customer service at 6513 1927 or hello@briopets.sg for assistance.

Returns & Exchanges 

Return and Exchange Policy applies only to purchases made on briopetsonline. 

  • Exchange is only appliable for item(s) due to manufacturers' defect. 
  • Item(s) must be returned within 7 days of purchase in its original packaging and condition (unused and unsoiled).
  • Item(s) cannot be exchanged without the original tax invoice and we reserve the right not to accept the item(s).
  • Un-exchangeable item(s) include(but not limited to) pet muzzles, apparel and accessories